Refund & Returns Policy
At Sportswear SC, we want you to be completely satisfied with your purchase. If you are not happy with your purchase, we offer a 30-day return policy. Please note the following conditions and guidelines:
ELIGIBILITY FOR RETURN
- You have 30 days from the date of receipt to initiate a return.
- Products must be in their original condition and packaging, with all tags still attached.
- Products should not have been washed or used.
EXCHANGES AND REFUNDS
- For products that do not contain personalized information.
- Products without personalized names or numbers can be exchanged for items of equal value or returned for a refund.
- If the exchanged item has a higher price, the customer must cover the price difference.
- The customer is responsible for the shipping fee for any returns or exchanges.
- For products with personalized information
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For items where customers can request personalized details such as names, logos, modifications, or patterns, returns and refunds are not accepted unless the mistake is on our part (e.g., the product size does not match the size chart, or the personalized details differ from the customer's order). Please carefully review the size chart before placing an order. We are not responsible for incorrect size selection on personalized products.
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If the personalized information on the product you received does not match the details provided in your order, please contact us with a clear photo showing the error. For products that you believe do not match the size chart description, provide a photo of the item laid flat on the floor with a measuring tape indicating the incorrect dimensions. This information will help our production team identify the issue and process a replacement or refund for you.
RETURNING YOUR PURCHASE
- To initiate a return, please contact our customer support team.
- Our team will assist you in the return process and provide you with a return address.
- Upon receipt of your returned parcel, it will be checked by our fulfillment center (usually within 72 hours of receipt).
- If the returned item meets the criteria, your refunds will be processed promptly, but the time it takes for the funds to be credited to your account may vary depending on your financial institution.
CONTACT US
- If you have any questions or concerns about your purchase, please do not hesitate to contact our customer support team.
- If you received the jersey with any problems, please email us with clear photos to describe the issues, and we will provide a satisfactory solution.