FAQ

Do you provide International delivery?

  • Our shipping services extend internationally, ensuring that customers around the world can enjoy our products. On the off chance that delivery constraints prevent us from shipping to your location, we will quickly cancel the order and process a complete refund.

What is your returns/exchange policy?

- For products that do not contain personalized information.

  • Products without personalized names or numbers can be exchanged for items of equal value or returned for a refund.
  • If the exchanged item has a higher price, the customer must cover the price difference.
  • The customer is responsible for the shipping fee for any returns or exchanges.

- For products with personalized information

  • For items where customers can request personalized details such as names, logos, modifications, or patterns, returns and refunds are not accepted unless the mistake is on our part (e.g., the product size does not match the size chart, or the personalized details differ from the customer's order). Please carefully review the size chart before placing an order. We are not responsible for incorrect size selection on personalized products.

  • If the personalized information on the product you received does not match the details provided in your order, please contact us with a clear photo showing the error. For products that you believe do not match the size chart description, provide a photo of the item laid flat on the floor with a measuring tape indicating the incorrect dimensions. This information will help our production team identify the issue and process a replacement or refund for you.

If you would like to learn more, please refer to our refund and return policy at https://sportswearsc.com/refund-returns-policy/ for detailed instructions.

What happens if I do not receive my order?

  • Should there be a delay in the arrival of your order, we urge you to contact us immediately. With our utmost dedication to delivering outstanding customer service, we assure you that in the event of any delay, we will swiftly act to locate your shipment and address the concern.

Damages and Issues

  • Upon receiving your order, please thoroughly examine the items. If you discover any defects, damages, or discrepancies, such as receiving an incorrect item, please get in touch with us right away so we can assess the situation and rectify it.
  • In the event that you receive a product with damage, rest assured we are committed to replacing it under all circumstances. To initiate a replacement, capture a photograph of the damaged item and email it to us. After we review the photograph, we will work towards a suitable resolution or arrange for a replacement of the product.

Wrong Address But Item Already Shipped

  • It is your duty to provide an accurate shipping address when placing your order. If you realize an error in the address before your order has been shipped, please inform us immediately and we will try to correct it, although it cannot be guaranteed. If the error is only noticed after the item has been shipped, unfortunately, it will be regarded as the customer's mistake, and we will not be able to offer a refund. We strongly advise you to carefully verify your shipping details and to contact us as soon as possible should you need to make any changes prior to dispatch.

Items Not Received But Tracking Shows Delivered

  • Kindly note that once an item's delivery is confirmed, we are unable to offer refunds or replacements. This policy highlights the importance of selecting a secure delivery address to ensure that your item is safely received without any issues. Please ensure that the address you provide is suitable to avoid any complications with your delivery.

Cancellation Policy

  • Cancellation Eligibility: Customers may be eligible to cancel an order under the following conditions: 
  1. The order has not yet been shipped or fulfilled.
  2. The cancellation request is made within 24 hours of placing the order.

  • Cancellation Time Frame: Customers must request an order cancellation within 24 hours of order placement, To cancel an eligible order, please follow these steps:

  1. Contact our customer support team via phone, email, or live chat.
  2. Provide the necessary details, including your order number, customer name, and the reason for cancellation.
  3. Our customer support representative will guide you through the cancellation process and confirm the request.
  • Refunds and Charges
  1. If your cancellation request is approved within the eligible time frame and meets all the criteria, we will refund the full amount paid for the canceled order using the original payment method.
  2. Please note that any applicable shipping fees, taxes, or processing charges (amounting to 5% of the order value) may be non-refundable, depending on the circumstances.
  3. Refunds will be processed promptly, but the time it takes for the funds to be credited to your account may vary depending on your financial institution.
  • Exceptions and Non-Cancelable Orders:
  1. Orders that have already been shipped or fulfilled cannot be canceled. In such cases, customers may refer to our Return and Exchange Policy for further assistance.

 Policy Updates

  • Sportswear SC reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. It is the customer's responsibility to review the policy periodically to stay informed about any changes.
  • We encourage you to carefully review this Order Cancellation Policy before placing an order with us. If you have any questions or need further clarification, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction. 
  • Subscription Cancelation
  1. We value your commitment to our services and want to ensure that your experience is both flexible and convenient. If you wish to cancel your subscription, please submit your request at least 14 days before the upcoming renewal payment for seamless processing. Please note that cancellations for all subscriptions can only be processed after completing two billing cycles. If a cancellation request is received after a payment has been processed, rest assured that your subscription will be gracefully concluded, effective from the subsequent month. Your satisfaction remains our top priority, and we appreciate your understanding in this matter.

Contact us if you have any questions:

Email    : info@sportswearsc.com
Warehouse address: 45 Magnolia Ln, Jericho, NY-11753, United States